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Thousands of Hidden Heroes Celebrated During National Public Safety Telecommunicators Week

Tuesday, April 16th, 2019

Inside the Lassen County Sheriff’s Office 911 call center

Across the country thousands of men and women who respond to emergency calls, dispatch emergency professionals and equipment and render life-saving assistance every day are being honored during National Public Safety Telecommunicators Week.

“The dispatchers who work in the Lassen County Sheriff’s Office 9-1-1 center, the Susanville Area C.H.P. Dispatch Center and the Susanville Interagency Fire Center provide critical services to
people in our region,” explains Lassen County Sheriff Dean Growdon.

“The work of a 9-1-1 dispatcher is not easy and these professionals know, all too well, how critical it is to remain calm, cool and collected when dealing with an ever-changing situation or a potential life or death crisis.”

These telecommunicators work around the clock to ensure they can send the appropriate help when it is needed most, often working holidays, anniversaries and birthdays to help keep our communities safe.

“They handle hundreds of 9-1-1 calls each day, and almost every one of them requires them to listen to an anxious caller. They take in all of the critical information, and pass it on to responding emergency services personnel.”

“National Public Safety Telecommunicators Week was established in recognition of this special group of people who show care and compassion while performing very challenging duties,” said Growdon. “Please join me in recognizing the efforts of our local and regional 9-1-1 dispatchers.”

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