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Job Announcement: Susanville Salvation Army/Service Center Coordinator

Friday, March 6th, 2020

Susanville Salvation Army/Service Center Coordinator

POSITION: Service Center Coordinator
DEPARTMENT: Del Oro DHQ – Service Extension / Susanville, CA
SUPERVISOR: Field Representative
STATUS: Non-Exempt / Full-time

BASIC PURPOSE
The purpose of this position is to oversee the total operation of the Susanville Service Center by managing and supervising The Salvation Army’s social services programs, providing assistance to clients within their community, and working with the Field Representative and/or Service Extension Director to create and/oversee an Advisory Committee. This position is also responsible for recruiting and retaining volunteers and to assist the Field Representative and/or Service Extension Director to seek funding sources through grants, local fundraising events, annual kettle campaigns and other sources as identified. The Service Center Coordinator also coordinates and supervises special events throughout the year such as Back to School and Christmas distributions, camping programs and new programs that are identified.

ESSENTIAL DUTIES AND RESPONSIBILITIES COMMUNITY MINISTRY:
• Actively promote the mission of The Salvation Army in its spiritual purpose of providing social service assistance.
• Minister to clients by speaking and praying with them if requested and if comfortable; connect them to a local church home when appropriate.
• Represent The Salvation Army within the faith-based community.

GENERAL OFFICE DUTIES:
• Open, sort and process all incoming mail.
• Generate and process all correspondence as needed, including but not limited to letters, email, and mass mailings.
• Ensure invoices are routed to Divisional Headquarters promptly for payment.
• Maintain and inventory all Salvation Army owned equipment and supplies; order office supplies as approved
• Compile and maintain accurate records of statistical information, and ensure reports and record-keeping are done as per policy and procedure.
• Answer all telephone calls, assisting the caller with information, referrals and appointments as needed.
• Perform all duties as needed to maintain a clean, uncluttered and safe office and storeroom environment.

SOCIAL SERVICES:
• Conduct tasks necessary to providing assistance to clients per policy and procedure. This includes, but is not limited to setting client appointments, proper handling of walk-in clients, client interviews, completion of assistance vouchers, referrals when appropriate, and intervention if crisis situations occur.
• Ensure that all client records are maintained, organized, filed and held in a secure and confidential location as per policy.
• Maintain and act with the highest level of professionalism when working with clients. This includes, but is not limited to, the highest level of confidentiality in speaking with and retaining documents of the client.
• Retain knowledge of utility assistance programs such as REACH, Project HELP and others. Complete all necessary documents and steps within the policy and procedure of the appropriate assistance program.
• Develop and maintain a current resource guide for client referral.
• Collaborate with other community agencies and resources to ensure knowledge of their programs and due diligence in avoiding duplication of services.
• Seek and obtain vendor resources to ensure that vouchers are accepted in exchange for goods and services to the clients. This includes, but is not limited to, ensuring that all correspondence and paperwork is submitted to DHQ for approval and completion.
• Maintain vendor relationship, including monitoring payments as needed.
• Develop, coordinate and participate in seasonal distributions including, but not limited to, Back to School, Thanksgiving and Christmas as needed. This includes set up, gathering resources and assisting with creating a system to distribute toys, food, school supplies, clothing and other items according to the distribution policy.
• Coordinate camp efforts with the DHQ Service Extension Department including, but not limited to, paperwork for signing up children to attend the camping session, maintaining rapport and communication with parents/guardians, chaperoning and supervision of transporting children and other chaperones to and from camp, handling the registration, paperwork, medicine according to the needs and policy of camp.

FOOD PANTRY:
• Organize and maintain an on-going pantry of food items within policy and budget constraints
• Supervise volunteers who assist with this program.
• Ensure that the food products are healthy and in safe condition, ensuring that expired and out of date foods are disposed of properly and that the food stock is at all times safe to give to the clients.
• Maintain cleanliness of food storage space including, but not limited to, sweeping, moping, dusting, wiping down shelves, and cleaning the refrigerator and freezer.
• Develop resources to ensure donations of food items.

VOLUNTEERS:
• Recruit volunteers to assist with the daily office functions and special events as needed.
• Maintain volunteer relationships including, but not limited to, “Thank You” events, correspondence, information mailing and phone calls.
• Produce and conduct volunteer training for all aspects of volunteer tasks.
• Ensure that volunteer paperwork is completed, submitted and filed locally according to policy and procedure.
• Recruit, develop and maintain an active Advisory Committee including, but not limited to, conducting meetings throughout the year, correspondence with members and engaging them in fundraising and event duties.

FUNDRAISING AND RESOURCES:
• Assist Field Representative and/or Service Extension Director with identifying and applying for local sources of grants and other income to ensure long term financial stability of the service center.
• Assist Field Representative and/or Service Extension Director in maintaining documentation and reports as needed for each source of funding.
• Organize and supervise an annual Kettle Campaign including, but not limited to securing kettle locations, recruiting and supervising kettle volunteers; maintaining, cleaning and inventory of all kettle equipment; ensure all funds collected are counted and deposited in accordance to Salvation Army policy.
• Ensure that all paperwork is completed pertaining to donations of Gift-In-Kind items and/or financial donations according to policy.
• Organize and conduct annual fundraising events as requested.
• Conduct food drives throughout the year including, but not limited to, maintaining a relationship with the US Postal Service, Boy Scouts of America and other agencies to participate in their food drive campaigns, secure locations for placement of food barrels and collection of food during the year and particularly during the Christmas season.

PUBLIC RELATIONS:
• Act as representative of The Salvation Army for the local community as requested by the Field Representative and/or Service Extension Director.
• Submit copies of all public relations interviews, newspaper stories and any other materials to DHQ.
• Seek out sources of non-cost publicity for the center and its activities.
• Develop and maintain good media relationships.
• Ensure that all paperwork is completed and on file as per policy. This includes but is not limited to photo releases.
• Create and present information presentations to volunteer groups, local churches, service clubs, businesses and other groups as requested.
• Attend community meetings to share information on Salvation Army services and to gather information about other resources and programs within the community.

OTHER:
• Travel is required in accordance to the needs of local center requirements which include, but are not limited to, local meetings, presentations, special events and general office duties.
• Travel is required at least once a year for multiple-day, overnight staff training. Mileage reimbursement is available to cover use of personal vehicle.
• Perform other duties not necessarily mentioned above that may be requested to do to ensure the overall success of the Service Center and The Salvation Army.
• Assist in the work and ministry of EDS in roles as needed.

KNOWLEDGE, SKILLS, ABILITIES AND OTHER QUALIFICATIONS REQUIREMENTS
1. 2 years Secretary/Administrative Assistant experience preferred.
2. Minimum of 1-year social service experience preferred.
3. High School Diploma or GED equivalent.
4. Christian preferred.
5. Food Handlers Certification required or obtain such within 30 days of start of employment. (Training can be provided.)
6. Position requires use of personal vehicle. (Mileage reimbursement offered.) Must maintain Valid CA driver’s license, registration and proof of insurance.
7. Knowledge of The Salvation Army and its organizational structure preferred.
8. Knowledge of current community challenges and opportunities relating to the mission of the organization.
9. Knowledge of business protocols.
10. Ability to work independently and without daily immediate supervision.
11. Strong ability to utilize a high level of time management, multiple tasks, a variety of assignments and timelines.
12. Ability to maintain confidentiality of sensitive materials and information.
13. Knowledge of Windows environment (Microsoft Office) Publisher, Access and Lotus Notes email and database software preferred.
14. Excellent organizational skills, attention to detail and ability to track and present very accurate information
15. Ability to professionally and accurately operate under stressful working conditions in a rapidly changing work environment with multiple priorities

PERSONAL CHARACTERISTICS SHOULD DEMONSTRATE COMPETENCE IN THE FOLLOWING:
• Adaptability: Demonstrate a willingness to be flexible, versatile and/or tolerant in a changing work environment while maintaining effectiveness and efficiency.
• Behave Ethically: Understand ethical behavior and business practices and ensure that own behavior and the behavior of others is consistent with these standards and aligns with the values of the organization. A person of high integrity, honest, reliable and responsible, with beliefs and lifestyle in agreement with The Salvation Army’s Mission Statement.
• Build Relationships: Establish and maintain positive working relationships and communication with others, both internally and externally, to achieve the goals of the organization.
• Communicate Effectively: Speak, listen and write in a clear, thorough and timely manner using appropriate and effective communication tools and techniques. Strong use of the English language in verbal and written communication with professional level skills is required. Excellent and professional telephone etiquette.
• Focus on Client Needs: Anticipate, understand, and respond to the needs of internal and external clients to meet or exceed their expectations within the organizational parameters.
• Foster Teamwork: Work cooperatively and effectively with others to set goals, resolve problems, and make decisions that enhance organizational effectiveness. Maintain good rapport with staff members, service unit and center personnel/volunteers, vendors and the public.
• Lead: Positively influence others to achieve results that are in the best interest of the organization.
• Make Decisions: Assess situations to determine the importance, urgency and risks, and make clear decisions which are timely and in the best interests of the organization.
• Organize: Set priorities, develop a work schedule, monitor progress towards goals, and track details, data, information and activities
• Solve Problems: Assess problem situations to identify causes, gather and process relevant information, generate possible solutions, and make recommendations and/or resolve the problem.

PHYSICAL REQUIREMENTS:
1. Ability to sit, walk, stand, bend, squat, climb, kneel, and twist on an intermittent or sometimes continuous basis
2. Ability to grasp, push, and/or pull objects
3. Ability to reach overhead
4. Ability to operate telephone
5. Ability to lift up to 25 lbs.
6. Ability to operate a computer
7. Ability to process written, visual, and/or verbal information
8. Ability to operate basic office equipment and tools PC, Fax Machine, Telephone, Calculator, Copier, Printer
9. Miscellaneous office equipment including but not limited to staplers, three-hole punch, etc.

Qualified individuals must be able to perform the essential duties of the position with or without accommodation. A qualified person with a disability may request a modification or adjustment to the job or work environment in order to meet the physical requirements of the position. The Salvation Army will attempt to satisfy requests as long as the accommodation needed would not result in undue hardship.

Applicants requiring reasonable accommodations for the hiring interview process must request the necessary accommodations if scheduled for a hiring interview. The request should be made at the time of contact when being scheduled for the interview.

Questions regarding reasonable accommodations may be directed to the Eugene D. Jones: eugene.jones@usw.salvationarmy.org

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities.

Please view Equal Employment Opportunity Posters provided by OFCCP here.

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)

Apply by following this link: https://rn22.ultipro.com/SAL1002/JobBoard/JobDetails4

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