Lassen Family Services: CASA Case Coordinator
Job Description: Under the general supervision of the CASA Program Manager, performs a variety of tasks associated with the day-to-day operations and case management activities of the Court Appointed Special Advocate (CASA) Program. This individual is responsible for ensuring compliance with local, state, and National CASA requirements.
Reports to: CASA Program Manager, Executive Director
Job Classification: Non-Exempt, Non-Supervisory
Essential Duties and Responsibilities May Include:
• Assists in all aspects of volunteer recruitment, screening, training, retention, evaluation, continuing education, and recognition/appreciation activities.
• Assists in case management and supervision of CASA volunteers as required by local, state, and national standards.
• Assists in providing ongoing professional support and guidance to volunteers.
• Assists with assigning CASA volunteers to appropriate cases.
• Maintains accurate and current case files according to local, state, and national standards and in compliance with grant requirements.
• Maintains accurate volunteer files.
• Establish and maintain effective relationships with community, state, and county agencies.
• Attends all court proceedings and accompanies volunteers as needed.
• Monitors court dates and deadlines to ensure reports, court documents, and correspondence are filed and distributed to appropriate volunteers and parties in a professional and timely manner.
• Represents the CASA Program by assisting with and participating in community outreach events and fundraisers and promoting program awareness through a variety of methods including presentations.
• Compiles and maintains statistical information as required by local, state, and national standards.
• Delivers exemplary customer service to all parties related to or inquiring about the CASA Program.
• Identifies and refers CASAs to appropriate community resource agencies.
• Develops, revises, and updates documents and forms for the CASA Program.
• Participates in case management meetings with program staff and keeps apprised of pertinent case information.
• Attends training and participates in staff meetings.
• Performs other duties as assigned.
Skills and Abilities:
• Ability to work a flexible schedule as needed.
• Ability to be cooperative and dependable.
• Ability to prepare and maintain accurate written records and reports.
• Ability to prioritize workload with frequent interruptions and/or changing priorities.
• Strong organization skills with attention to detail.
• Ability to type 45 wpm.
• Ability to work within the confines of confidentiality and ensure professional boundaries are maintained.
• Ability to establish positive, effective working relationships, and use good judgment, initiative, and resourcefulness when dealing with staff, volunteers, organizations, and the community.
• Ability to effectively communicate, understand instructions, and follow direction.
• Ability to work independently or as a team and manage time effectively.
• Ability to communicate clearly and concisely.
• Ability to deliver presentations to various size and structured groups.
• Ability to demonstrate sensitivity to issues surrounding abuse and communicate with persons from a variety of socio-economic, cultural, and ethnic backgrounds.
• Ability to work in accordance with and promote Lassen Family Services’ policies, procedures, and mission.
Knowledge of:
• Court Appointed Special Advocates (CASA) Program.
• Community organizations that provide social services and support.
• Cultural competency and application.
• Office equipment including faxes, copiers, computers, printers, cell phones, etc.
• Windows based office technologies including Word, Excel, PowerPoint and Adobe.
• Grant compliance procedures and reports.
• Database programs
• Trauma-Informed Care.
• Training methods and applications.
Training/Experience/Education: Any combination of training, experience, and education which would provide the required knowledge and abilities are qualifying. A typical way to obtain the required knowledge and abilities would be the completion of National CASA or California CASA training and at least one year of experience in the CASA Program and/or Lassen Family Services Crisis Intervention Peer Counselor Training. Possession of an associate degree in human services, social work, or similar field is preferred.
Typical Physical Requirements: (Reasonable accommodations will be made for otherwise qualified applicants unable to fulfill one or more of these requirements): Sits for extended periods; frequently stands, walks, stoops, kneels and crouches to pick-up and or move objects, may occasionally lift and/or move objects weighting up to 25 pounds.
Typical Working Conditions: Work may be performed in a variety of environments including the Lassen Superior Court, Lassen Family Services business office, shelter, and other community organizations; may require frequent driving to different locations and sites throughout the service area; frequent contact and communication with other staff, the public, participants, and representatives of other agencies; work hours may be variable and outside the normal 8 am to 5 pm workday to meet the requirements of the position; incumbents are expected to be available on stand-by for crisis intervention responses at any time during specifically assigned time periods.
Special Requirements:
• Possession of a valid California Driver’s License and insurance with acceptable DMV Record.
• Acceptable State and FBI criminal background check.
• Possession of, or ability to obtain, CPR certification.
• Successful completion of, or ability to complete, National CASA, or California CASA Training.
• Successful completion of Crisis Intervention Peer Counseling training.
The CASA Case Coordinator starts out at $17/hr.
Must submit:
- cover letter
- resume
- application
Incomplete applications will not be considered.
To apply for any of the job listings, please follow the directions:
Download and complete the LFS Employment Application from https://lassenfamilyservices.org/employment-opportunities/
Submit your resume and application via email to [email protected] or in person at 1306 Riverside Drive, Susanville, California, 96130. Monday through Friday 9 am – 5 pm
