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Job Announcement: Lassen Family Services – Shelter Manager

Thursday, August 13th, 2020

Lassen Family Services – Shelter Manager

Posted: August 12, 2020
Closes: September 4, 2020 
Starting Pay: $16 hr

Job Description:
Under the direct supervision of the Direct Services Program Supervisor, the Shelter Manager will plan, develop, and supervise the services, operations, and functions of Lassen Family Services, Inc.’s (LFS) Communal Living Shelter for victims of domestic violence and/or sexual abuse; will promote resident self-sufficiency and transition from the shelter to general community living through trauma-informed care; will provide a variety of counseling, crisis intervention, and general support; will be responsible for shelter operations and other work as assigned by administration. The shelter manager has direct supervision of shelter staff.

Essential Functions:
Responsible for managing the functions, operations, and services of Lassen Family Services, Inc.’s Shelter with assistance from shelter workers for victims of domestic violence/sexual abuse; establishes policies for shelter residents, in conjunction with the administration staff. Ensures that residents comply with agency policies, maintain proper shelter living conditions, and the sanitary/safety requirements of a group living environment; conducts orientation sessions for new shelter residents; recommends modifications and makes changes to meet diverse resident’s needs; provides resident assessments and reviews; assists shelter residents with developing goals for promoting self-sufficiency and transition from the shelter to general community living; conducts individual and group counseling sessions with shelter residents; provides crisis counseling for LFS participants; responsible for the operations and services as delegated by agency management; maintains and recognizes needs for a sufficient inventory of food, clothing, and supplies for shelter operations; ensures proper maintenance of shelter facilities and equipment; maintains records and prepares reports of shelter operations; promotes community outreach and volunteer efforts; encourages communication between Shelter staff and LFS staff.

Reports To:
Direct Services Program Supervisor, Executive Director.

Classifications Supervised:
Non-Exempt, Supervisory

Typical Physical Requirements:
(LFS will discuss and make reasonable accommodations for job candidates and incumbents with disabilities.) Sit for extended periods; frequently stand and walk; stoop, kneel, and crouch to pick-up, clean and or move objects; normal manual dexterity and eye-hand coordination; lift and move objects weighing up to 40 lbs.; corrected hearing and vision to normal range; use of office equipment including telephone, computer, calculator, copier, fax, and time clock.

Typical Working Conditions:
Work is normally performed in the LFS Shelter environment; counseling and crisis intervention may be provided in a variety of environments; frequent driving to different locations and sites throughout the service area; frequent contact and communication with other staff, the public, shelter residents, and representatives of other agencies; work hours may be variable and outside of the normal (8:00am – 5:00pm) workday in order to meet the requirements of the position; incumbents are expected to be available on stand-by for crisis intervention responses at any time during specifically assigned time periods.

Desirable Qualifications:
Knowledge of:

  • Community organizations that provide social services and support.
  • Administrative and clerical procedures.
  • Participant service principles and practices.
  • Service assessment methods and techniques.
  • Teamwork principles.
  • Individual and group peer counseling principles, methods and techniques.
  • Trauma Informed Care.
  • Cultural competency and application.
  • Office equipment including faxes, copiers, computers, printers, etc.
  • Windows based office technologies including Word, Excel, PowerPoint, and Adobe

Ability to:

  • Ability to prepare and maintain accurate written records.
  • Ability to work within the confines of confidentiality and ensures that professional boundaries are maintained.
  • Ability to establish positive, effective and cooperative working relationships and use good judgment, initiative and resourcefulness when dealing with other employees and the public.
  • Ability to effectively communicate, understand instructions and follow directions.
  • Ability to work effectively in a fast-paced environment, with changes in priorities and in emergencies.
  • Ability to work independently and productively with minimal supervision.
  • Ability to work as a team member.
  • Ability to communicate clearly and concisely, both verbally and in writing.
  • Ability to identify problem areas within the scope of the position and find solutions.
  • Ability to provide peer counseling, crisis intervention and support services for victims of domestic violence and sexual assault.
  • Ability to demonstrate sensitivity to issues surrounding abuse.
  • Ability to communicate with persons from a variety of socio-economic, cultural and ethnic backgrounds.
  • Ability to demonstrate commitment to the agencies mission and values.

Training and Experience:

Any combination of training and experience which would likely provide the required knowledge and abilities is qualifying. A typical way to obtain the required knowledge and abilities would be:

Completion for Lassen Family Services, Inc. Crisis Line/ Domestic Violence/ Sexual assault/ CASA training. Two years of previous experience in providing social and counseling services, preferably including direct experience in working with children who have been abused or neglected, and experience with community outreach efforts.

Special Requirements:

  • Possession of a valid and appropriate California Drivers License.
  • Possession of current automobile insurance and adequate coverage.
  • Ability to pass live scan fingerprinting and Department of Justice background clearance.
  • Possession of or ability to obtain a CPR certificate

Items Needed to Apply:
Must submit

  • cover letter
  • resume
  • application

You can download an application here. Incomplete applications will not be considered for this position.

You can submit your application and resume by:
Email: Resume and application to
In Person: Drop your application and resume off at
1306 Riverside Drive,
Susanville, California, 96130
Monday through Friday 9 am – 5 pm.

Visit: https://lassenfamilyservices.org/employment-opportunities/ for more information.

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