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Job Announcement: Lassen Family Services – Shelter Manager

Wednesday, September 15th, 2021

Lassen Family Services – Shelter Manager

Job Description:
Under the direct supervision of the Direct Services Program Supervisor, the Shelter Manager will plan, develop, and supervise the services, operations, and functions of Lassen Family Services, Inc.’s (LFS) Communal Living Shelter for victims of domestic violence and/or sexual abuse; will promote resident self-sufficiency and transition from the shelter to general community living through trauma-informed care; will provide a variety of counseling, crisis intervention, and general support; will be responsible for shelter operations and other work as assigned by administration.  The shelter manager has direct supervision of shelter staff.

Reports to:
Direct Services Program Supervisor, Executive Director

Job Classification:
Non-Exempt, Supervisory

Essential Duties and Responsibilities May Include:
(The following is generally representative of the duties and responsibilities of this job classification.  It is not a complete description of all possible job assignments, nor is it restrictive as to job assignments and responsibilities which may be required of an incumbent.) Responsible for managing the functions, operations, and services of Lassen Family Services, Inc.’s Shelter with assistance from shelter workers for victims of domestic violence/sexual abuse; establishes policies for shelter residents, in conjunction with the administration staff.  Ensures that residents comply with agency policies, maintain proper shelter living conditions, and the sanitary/safety requirements of a group living environment; conducts orientation sessions for new shelter residents; recommends modifications and makes changes to meet diverse resident’s needs; provides resident assessments and reviews; assists shelter residents with developing goals for promoting self-sufficiency and transition from the shelter to general community living; conducts individual and group counseling sessions with shelter residents; provides crisis counseling for LFS participants; responsible for the operations and services as delegated by agency management; maintains and recognizes needs for a sufficient inventory of food, clothing, and supplies for shelter operations; ensures proper maintenance of shelter facilities and equipment; maintains records and prepares reports of shelter operations; promotes community outreach and volunteer efforts; encourages communication between Shelter staff and LFS staff.

Skills and Abilities:

  • Assist with planning, organizing, managing, coordinating, and supervising the functions and services of the LFS Shelter to achieve service goals and efficient operation.
  • Assist with developing and implementing policies to promote the welfare and safety of persons living in the LFS Shelter.
  • Understand the needs of people who have experienced domestic violence and/or sexual abuse.
  • Work with and counsel residents from a variety of socio-economic and ethnic backgrounds.
  • Provide crisis intervention counseling and support.
  • Gather, organize, analyze, and present a variety of data and information.
  • Effectively represent LFS policies, programs, and services with agency staff, the public, community organizations, and other government agencies.
  • Establish and maintain cooperative working relationships.
  • Other duties as assigned.

Knowledge of:

  • LFS programs, policies, and procedures.
  • Principles and practices of management, supervision, and shelter facility administration.
  • Facility maintenance and operation requirements.
  • Problems and issues impacting community service agencies.
  • Service assessment methods and techniques.
  • Services and program requirements need of persons experiencing sexual abuse and domestic violence.
  • Individual and group counseling methods and techniques.
  • Long-range planning and service development.
  • Trauma-Informed

Desirable Qualifications:
Any combination of training and experience which would likely provide the required knowledge and abilities is qualifying.  A typical way to obtain the required knowledge and abilities would be:

  • Completion of LFS Crisis Intervention Peer Counselling Training.
  • Two years of previous experience providing social and counseling services, preferably experience working directly with persons who have been victims of domestic violence and/or sexual assault.

Typical Physical Qualifications:
(LFS will discuss and make reasonable accommodations for job candidates and incumbents with disabilities.) Sit for extended periods; frequently stand and walk; stoop, kneel, and crouch to pick-up, clean and or move objects; normal manual dexterity and eye-hand coordination; lift and move objects weighing up to 40 lbs.; corrected hearing and vision to normal range; use of office equipment including telephone, computer, calculator, copier, fax, and time clock.

Typical Working Conditions:
Work is normally performed in the LFS Shelter environment; counseling and crisis intervention may be provided in a variety of environments; frequent driving to different locations and sites throughout the service area; frequent contact and communication with other staff, the public, shelter residents, and representatives of other agencies; work hours may be variable and outside of the normal (8:00am – 5:00pm) workday in order to meet the requirements of the position; incumbents are expected to be available on stand-by for crisis intervention responses at any time during specifically assigned time periods.

Special Requirements:

  • Possession of a valid and current California Driver’s License.
  • Proof of current auto insurance and adequate coverage
  • DMV printout report
  • Possession of or ability to obtain a CPR certificate.

Applications can be found at https://lassenfamilyservices.org/employment-opportunities/.

Must submit:

  1. cover letter
  2. resume
  3. application

Incomplete applications will not be considered for any position.

To apply for any of the job listings below please follow the directions:
Download and complete the LFS Employment Application above.
Email: Resume and application to lfsadmin@lassenfamilyservices.org

In Person: Drop your application and resume off at
1306 Riverside Drive,
Susanville, California, 96130
Monday through Friday 9 am – 5 pm.
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