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Job Announcement: Lassen Family Services – Program Support Clerk

Wednesday, July 1st, 2020

Lassen Family Services – Program Support Clerk

Posted: June 30, 2020
July 17, 2020
Starting Pay:
 $14 hr

Job Description:
Under the general supervision of the Executive Director, provides a variety of office, administrative, and general support for Lassen Family Services, Inc. requiring proficiency in typing, record keeping, communication, and a high degree of confidentiality. Work may involve handling sensitive issues and confidential information requiring discretion.  Duties may include answering phones, greeting the public, administrative, and/or office support.

Reports To:
Executive Director

Typical Physical Requirements 

(These are typical requirements, but Lassen Family Services, Inc., will discuss and make reasonable accommodations for job candidates and incumbents with disabilities.) Sits for extended periods; frequently stands, walks, stoops, kneels, and crouches to pick-up and/or move objects; normal manual dexterity and eye-hand coordination; corrected hearing and vision to normal range; may occasionally lift and move objects weighing up to 25 lbs; and maintain focused attention during periods of repetitive office work.

Typical Working Conditions 

Work is generally performed in an office environment; incumbents may be required to drive to different locations and sites throughout the service areas; frequent contact and communication with other staff, the public, shelter residents, and representatives of other agencies; work hours may be variable and outside the normal 8 am to 5 pm workday to meet the requirements of the position; incumbents are expected to learn and provide basic peer counseling and crisis intervention for victims of domestic violence and sexual assault.

Special Requirements

  • Possession of a valid California Driver’s License and insurance with acceptable DMV record.
  • Acceptable State and FBI criminal background check.
  • Possession of, or ability to obtain, CPR certification.

Skills and Abilities:

  • Ability to prepare and maintain accurate written records and reports.
  • Ability to perform work with frequent interruptions.
  • Strong organizational skills with an ability to prioritize and meet deadlines.
  • Ability to type 45 wpm.
  • Ability to work within the confines of confidentiality and ensures that professional boundaries are maintained.
  • Ability to establish positive, effective, and cooperative working relationships and use good judgment, initiative, and resourcefulness when dealing with other employees and the public.
  • Ability to effectively communicate, understand instructions, and follow directions.
  • Ability to work effectively in a fast-paced environment, with changes in priorities and in emergencies.
  • Ability to work independently and productively with minimal supervision.
  • Ability to work as a team member.
  • Ability to communicate clearly and concisely.
  • Ability to demonstrate sensitivity to issues surrounding domestic violence and sexual assault.
  • Ability to communicate with persons from a variety of socio-economic, cultural and ethnic backgrounds.
  • Ability to demonstrate commitment to the agencies mission and values.

Essential Duties and Responsibilities May Include:

  • Performs a wide range of confidential administrative and secretarial duties.
  • Provides general support for the Agency’s operations and program functions.
  • Supports various program/department needs for correspondence, reports, presentations, and data collections.
  • Greets and screens office visitors.
  • Answers telephones, directs calls, and takes messages.
  • Communicates with clients, employees, and other individuals to answer questions, and disseminate, or explain information.
  • Schedules appointments, coordinates meetings and trainings with individuals or groups.
  • Compiles, copies, sorts and files records of office activities.
  • Assists with receiving, sorting and distributing mail, and prepares outgoing mail.
  • Reviews files, records, and other documents to obtain information to respond to requests.
  • Assists in maintaining offices files and records including typing memos and correspondence.
  • Assists in the development and completion of projects, attending to routine administrative matters, and coordinating interdepartmental efforts to further communication.
  • Assists in the planning and implementation of events; i.e. trainings, meetings, workshops, seminars, and fundraising events.
  • Processes various administrative records and maintains office files.
  • Monitors and maintains office equipment.
  • Maintains the reception including keeping the area tidy, hanging fliers, and ensuring that an adequate number of brochures and informational pamphlets are available to the public.
  • Delivers messages and runs errands.
  • Inventories materials and supplies and provides information for ordering.
  • Composes correspondence related to assigned responsibilities.
  • Attends conferences and workshops related to domestic violence, sexual assault, and child abuse, networks with other service providers and maintains positive relationships with community agencies.
  • Performs various other clerical duties in a training capacity as workloads, temporary absences or emergencies deem necessary.
  • Attends and participates in staff meetings.
  • Performs other duties as assigned.

Knowledge of:

  • Administrative and clerical procedures.
  • Client service principles and practices.
  • Service assessment methods and techniques.
  • Community organizations that provide social services and support.
  • Cultural competency and application.
  • Teamwork and application.
  • Office equipment including faxes, copiers, computers, printers, transcription machine, etc.
  • Windows based office technologies including Word, Excel, PowerPoint, and Adobe.
  • Office equipment including faxes, copiers, computers, printers, etc.


Any combination of training and experience that would likely provide the required knowledge and abilities is qualifying.  A typical way to obtain the required knowledge and abilities would be a High School Diploma and at least one year of experience providing office support and public contact work.

Items Needed to Apply:
Must submit

  • cover letter
  • resume
  • application

You can download an application here. Incomplete applications will not be considered for this position.

You can submit your application and resume by:
Email: Resume and application to:
In Person: Drop your application and resume off at:
1306 Riverside Drive,
Susanville, California, 96130
Monday through Friday 9 am – 5 pm.

Visit: https://lassenfamilyservices.org/employment-opportunities/ for more information.

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