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Job Announcement: C&S Waste Solutions – Customer Solutions Specialist

Thursday, February 18th, 2021

C&S Waste Solutions – Customer Solutions Specialist

Job Purpose/Summary:
Our Customer Solutions Specialist is a key member of our office team and one of the main reasons for our success. We strive to make customer satisfaction our number one priority and you’ll love this role if you enjoy:

  • helping others
  • working in a team atmosphere
  • working closely with customers for a variety of services solving problems
  • building long term external / internal customer relationships that enhance and improve the workflow within our company.

s is a great opportunity for someone who wants to make a difference in their work, their community and themselves.

Who will love this job?

  • You’re a positive person and focus on the positive.
  • You bring solutions to the table not just problems.
  • You’re comfortable working in a fast paced work environment.
  • You’re comfortable working on a team – in fact, that’s exactly what you’re looking for!
  • You change and adapt to meet the needs of our customers.
  • You like making things easier for customers and colleagues. If there’s a roadblock, you want to smooth it away.
  • You are energized by interacting with and helping people. You seek to empower and educate our customers.

Job Duties/Responsibilities/Essential Functions:
SUPERB CUSTOMER SERVICE:

  • Greet customers warmly and determine the reason for their call or visit.
  • Provide or receive routine information / answer questions / resolve issues.
  • Manage large amounts of incoming calls & maintain customer accounts (new starts, cancellations, transfers, address/phone number changes, collect payments in office or over phone).
  • Go the extra mile to engage customers.
  • Build sustainable relationships through open and interactive communication.
  • Identify and assess customers’ needs to achieve satisfaction.
  • Understand the importance of keeping customers.
  • Communicate with drivers on route to answer questions.

OFFICE WORKLOAD:

  • Utilize multiple computer programs while handling high call volumes.
  • Resolve customer complaints via phone, email, mail or in person.
  • Recordkeeping / File maintenance / Update routing / Enter/complete work orders.
  • Create and maintain customer accounts by recording account information.
  • Post/Sequence/Dispatch/work orders.
  •  Print and assemble route books.
  • Resolve product or service problems by clarifying the customer’s complaint; select and explain the best solution to an issue; expedite a correction or adjustment; follow up to ensure resolution.
  • Recommend potential products or services to management by collecting customer information and analyzing customer needs.
  • Pitch products and services.
  • Contribute to team effort by accomplishing related results as needed.
  • Provide accurate, valid and complete information by using the right methods/tools.
  • Keep records of customer interactions, process customer accounts and file documents.
  • Follow communication procedures, guidelines and policies.
  • Resolve customer complaints via phone, email, mail or in person.
  • Work with Operation’s supervisor to ensure proper customer service is being delivered.
  • Other duties as assigned.

Knowledge, Skills, and Abilities:

Knowledge of:
English grammar, punctuation, and spelling; basic math, basic clerical office practices and procedures, filing methods, business telephone etiquette and procedures, including operation of multi-line equipment and message taking. Microsoft programs (word, excel, outlook).

Ability to:
Deal tactfully with people; maintain confidentiality of information; write legibly to record information; prepare simple correspondence; understand and follow oral and written instructions; read and understand manuals; verbally communicate information clearly and concisely to others; operate office equipment such as personal computer, printer, copier, and fax machine; organize and prioritize work; proofread documents and correspondence; file information alphabetically, numerically, and chronologically.

Requirements:

  • Self-managed and self-motivated; you assimilate information quickly.
  • Comfortable answering and speaking on the telephone.
  • Experience responding to customers via telephone, e-mail, and/or in person.
  •  Experience with Microsoft Office.
  • Experience with billing.
  • Team-player; you are able to write and speak to technical and non-technical people (both inside and outside of the Company) in clear and concise ways.
  • Problem-Solver; you are able to work on multiple tasks concurrently.
  • Patience, flexibility, and empathy are a must.

Qualifications: Behaviors/Motivations

  • Dedicated: Devoted to a task, purpose and company with attendance, loyalty and integrity.
  • Team Player: Works well as a member of a group and puts the company first.
  • Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well.
  • Self-Starter: Desire to perform without outside assistance.
  • Ability to Make an Impact: Inspired to perform well by the ability to contribute to the success of a project or the organization.

Education

  • High School degree or equivalent Experience
  • 3 years of customer service/relations experience

Salary & Benefits Package
Full-Time Position, Monday – Friday, 40 hour work week schedule

The hourly rate for the Customer Service Specialist position depends on experience, plus a competitive benefits package.

C&S Waste provides a growing competitive benefits package:

  • Vacation, Sick, Holiday and Personal Leave
  • Medical, Dental, & Vision Insurance
  • 401 (k) Participation with company match
  • Solid work schedule but are flexible when life demands it

This position is open until filled.

C&S Waste Solutions
471-825 Diane Drive
PO Box 270780
Susanville, CA 96127
Phone: (530) 252-1200
Fax: (530) 252-1255
CandSwaste.com
Email: LassenInfo@CandSwaste.com

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