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Job Announcement: C&S Waste Solutions Lassen County – Accounts Receivable / Customer Solutions Specialist

Tuesday, June 8th, 2021

C&S Waste Solutions Lassen County – Accounts Receivable / Customer Solutions Specialist

Reports to:
Office Manager
Based at: 471-825 Diane Drive, Susanville, California 96130
Position Type: Full-Time-Non-exempt
Days/Hours: Weekly, Monday thru Friday 7:45am – 4:45pm (1-Hour Lunch)

Job Purpose/Summary
Our AR/Customer Solutions Specialist is a key member of our office team and one of the main reasons for our success. You’ll love this role if you enjoy:

  • Helping others while working in a team atmosphere
  • Building long term external/internal customer relationships that enhance and improve the workflow within our company.

Who will love this job?

  • You’re a positive person and focus on the positive.
  • You bring solutions to the table not just problems.
  • You’re comfortable working in a fast-paced work environment and on a TEAM.
  • You change and adapt to meet the needs of our customers.
  • You like making things easier for customers and colleagues.
  • You are energized by interacting with and helping people. You seek to empower and educate our customers.

Job Duties/Responsibilities/Essential Functions
ACCOUNTS RECEIVABLE:

  • Collection of payments/Daily deposit
  • Maintain and check for returned items from bank
  • Prep Refund requests/Post payments
  • Mail processing
  • Updating customer accounts
  • Franchise reporting
  • Work with office manager on Billing/Month end reports
  • Review negative balance accounts
  • Contact commercial customers with a 60+ day balance
  • Send out NSF and past due letters

SUPERB CUSTOMER SERVICE:

  • Greet customers warmly and determine the reason for their call or visit.
  • Provide or receive routine information/answer questions / resolve issues.
  • Manage large amounts of incoming calls & maintain customer accounts (new starts, cancellations, transfers, address/phone number changes, collect payments in office or over phone).
  • Go the extra mile to engage customers.
  • Build sustainable relationships through open and interactive communication.
  • Identify and assess customers’ needs to achieve satisfaction.
  • Understand the importance of keeping customers.
  • Communicate with drivers on route to answer questions.

OFFICE WORKLOAD:

  • Utilize multiple computer programs while handling high call volumes.
  • Resolve customer complaints via phone, email, mail or in person.
  • Recordkeeping / File maintenance / Update routing / Enter/complete work orders.
  • Create and maintain customer accounts by recording account information.
  • Post/Sequence/Dispatch/work orders.
  • Print and assemble route books.
  • Resolve product or service problems by clarifying the customer’s complaint; select and explain the best solution to an issue; expedite a correction or adjustment; follow up to ensure resolution.
  • Recommend potential products or services to management by collecting customer information and analyzing customer needs.
  • Pitch products and services.
  • Contribute to team effort by accomplishing related results as needed.
  • Provide accurate, valid and complete information by using the right methods/tools.
  • Keep records of customer interactions, process customer accounts and file documents.
  • Follow communication procedures, guidelines and policies.
  • Resolve customer complaints via phone, email, mail or in person.
  • Work with Operation’s supervisor to ensure proper customer service is being delivered.
  • Other duties as assigned.

Knowledge, Skills, and Abilities
Knowledge of: English grammar, punctuation, and spelling; basic math, basic clerical office practices and procedures, filing methods, business telephone etiquette and procedures, including operation of multi-line equipment and message taking. Microsoft programs (word, excel, outlook). Ability to: Deal tactfully with people; maintain confidentiality of information; write legibly to record information; prepare simple correspondence; understand and follow oral and written instructions; read and understand manuals; verbally communicate information clearly and concisely to others; operate office equipment such as personal computer, printer, copier, and fax machine; organize and prioritize work; proofread documents and correspondence; file information alphabetically, numerically, and chronologically.

Requirements:

  • Self-managed and self-motivated; you assimilate information quickly.
  • Comfortable answering and speaking on the telephone.
  • Experience responding to customers via telephone, e-mail, and/or in person.
  • Team-player; you are able to write and speak to technical and non-technical people (both inside and outside of the Company) in clear and concise ways.
  • Problem-Solver; you are able to work on multiple tasks concurrently.
  • Patience, flexibility, and empathy are a must.

Qualifications
Behaviors/Motivations

  • Dedicated: Devoted to a task, purpose and company with attendance, loyalty and integrity.
  • Team Player: Works well as a member of a group and puts the company first.
  • Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well
  • Self-Starter: Desire to perform without outside assistance.
  • Ability to Make an Impact: Inspired to perform well by the ability to contribute to the success of a project or the organization.

Education

  • High School degree or equivalent Experience
  • 3 years of customer service/relations experience

Salary & Benefits Package
Full-Time Position, Monday – Friday, 32 to 40-hour work week schedule, depending.

The hourly rate for the Customer Service Specialist position depends on experience, plus a competitive benefits package.
C&S Waste provides a growing competitive benefits package:

  • Vacation, Sick, Holiday and Personal Leave
  • Medical, Dental, & Vision Insurance
  • 401 (k) Participation with company match
  • Solid work schedule but are flexible when life demands it

Please in person at 471-825 Diane Drive, Susanville or online at CandSwaste.com

This position is open until filled.

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