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City Staff, Emergency Services, Remains at Work While City Hall Closes to the Public

Friday, March 20th, 2020

The City of Susanville has suspended public access to the lobbies and offices at City Hall and Public Works through at least April 14th, according to City Administrator Mike Wilson who made the announcement Friday morning.

Susanville Police Department
The Police Department is taking immediate steps to reduce the risk of exposure and the spread of Covid-19 for the safety of City staff and the public.

“Our response to emergency or in-progress calls will not change and be our top priority,” said Police Chief Kevin Jones in the COVID-19 update.

Effective immediately, all non-emergency calls for service where a suspect is not present will be handled via telephone. If after the call the Officer needs to respond, they will.

Any Special Daily Liquor Licenses will be suspended and no new ones issued.

The Police Department will be open to the public during regular hours, however only one person is allowed in the lobby at a time. Our staff will be disinfecting the lobby after each person exits.

All ride-a-longs, volunteer and Explorer programs are suspended until further notice.

Susanville Fire Department
The Susanville Fire Department has taken numerous precautions within their facility and has adjusted procedures for emergency response following the Executive Order N-33-20, CDC recommendations, and Nor Cal EMS guidelines. While the health and safety of employees is paramount, the Fire Department will continue to respond to all emergencies in an efficient and responsible manner.

The Fire Department’s business office at 1505 Main Street will be open and continue to operate as normal from 8am to 5 pm Monday thru Friday.

“I encourage you to call ahead for any question to staff, or to request a personal meeting with staff. If a personal meeting is necessary a short questionnaire will be completed and reviewed prior to admittance into our facility. Thank you for your patience and understanding during this disaster,” explained Fire Chief James Moore.

City of Susanville Administrative Services
The City of Susanville has suspended public access to lobbies and offices at City Hall and Public Works through at least April 14th.

At this time, employees are reporting to work as usual and the City will continue to conduct business via email, phone and fax.

“We understand that this closure will impact the way some of our customers pay their utility bills, start and stop service, etc. We will continue to offer alternate ways to serve your needs,” said Wilson.

By phone – You can call 530-252-5111 to pay your bill. During this closure the City will be waiving the convenience fee for all phone payments.

At City Hall – A payment drop box is located in the alley at 66 North Lassen Street. Please do not put cash in the drop box.

Through your bank – Check with your bank on setting up an online payment.

Start, Stop or transfer service – While the office is closed, you can still start, stop or transfer your services. Call 530-252-5111 for details. Documents are available online at www.cityofsusanville.org

For building permits, inspections, etc. please call 530-252-5118.
To reach Public Works, please call 530-257-1041.

The City will continue to monitor and evaluate this situation and provide updates to the community as they become available on their website and Facebook page, facebook.com/CityofSusanvilleAdministration.

“We appreciate your understanding at this time,” said Wilson. “Our goal is to continue to provide services to our community, while serving the best interests of public and employee health.”

City of Susanville Public Works
Public Works offices will be locked and unavailable to the public until directed otherwise but all facilities will remain operational and fully staffed to provide services for Natural Gas, Streets, and Water to the community. Limited services will be available to the public for all functions the City Public Works Department normally provides. These include emergency responses for natural gas and potable water and ensuring all properties continue to have these services available to each property at their respective meters. Work performed inside of residences or businesses will only be provided for emergencies such as smell of gas (leaks) or Carbon Monoxide (CO).

Service calls requested for appliance repair or servicing, igniting pilot lights and other non-emergency tasks cannot be provided. Occupants of these buildings where additional services are desired or are needed are strongly encouraged to consult will a locally available licensed contractor. Additionally, street operations will remain under a normal schedule as long as City personnel remain available to provide tasks such as snow plowing, street sweeping, pavement or sinkhole repairs and accident clean up or roadkill removal responses.

Appointments desired by the public to interact with Public Works staff will be considered on a case by case basis and once verification is provided that those persons requesting an audience aren’t exhibiting nor are aware of any COVID-19 related symptoms as defined by the CDC. Please call the Public Works office at 257-1041 to make arrangements to discuss why a meeting is being requested and the basis of justifying such an event given the recent orders proclaimed by the Governor’s office. Determination of whether interaction is deemed warranted will be made by the Public Works Director. Virtual meetings (phone calls or emails) will be strongly encouraged.

“The Department regrets any inconvenience this may cause for the public and thanks the community in advance for its patience and understanding in these trying times. We will continue to assist the community in all areas of the Department’s mission and responsibility of completing duties to the fullest capacity available as allowed under the Governor’s directive. This will occur without interruption and continue in using the resources it has available for as long as possible. The Department remains dedicated to providing the highest quality, safest possible and lowest costs services to the City for its operations and utilities related services it provides.”

A local hotline for COVID-19 is available to answer any questions the public may have about COVID-19. The call center will be open Monday through Friday, 8:00 AM to 5:00 PM. Please call: (530) 251-8100.

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