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Job Announcement: Susanville Indian Rancheria – Human Services Manager

Sunday, April 8th, 2018


Human Services Manager

Closing Date: April 16, 2016
Salary: $53,277.78 – 55,974.97/yr DOE
Hours: Full – Time
Benefits: Highly competitive benefits package *See below


The Human Services Manager will be responsible for the overall goal to improve the living conditions of families and individuals of the Susanville Indian Rancheria. This includes the following sub-activities: Social Services, Welfare Assistance, Indian Child Welfare Act (ICWA), Housing Program, Human Services Tribal Design, and Human Services Program Oversight. Within the Social Services sub-activity, services are provided in the areas of family, domestic violence, child abuse and neglect, housing improvement, and protective services to Individual Indian Monies (IIM) supervised account holders who are more at risk for exploitation, including minors, adults in need, and adults under legal disability. These services are or near reservations and/or designated service areas.

The Human Services Manager will also be responsible to ensure all tribal benefit programs under the Susanville Indian Rancheria are followed in accordance with established ordinances and policies.

The Human Services Manager will model a clean and sober lifestyle.

This position works with and around our children and youth and is therefore subject to P.L. 101-630.


1. Ensures that the administration of tribal and BIA Social Services programs are administered in accordance with applicable laws, codes, ordinances and policies.
2. Identifies, assesses, develops, and administers a services plan for each program under the tribe’s Social Services programs which include Adult Care, Burial Assistance, Child Assistance, Emergency Assistance and General Assistance Programs.
3. Develops a General Assistance program to increase client self-sufficiency. This will include the development of an Individual Self-Sufficiency Plan (ISP) that outlines the specific steps the individual will take to increase independence by meeting the goal of employment.
4. Operates and administers tribal Child Protection and Child Welfare Services (CP/CWS) on or near reservations and/or designated service areas. As the Human Services Manager, he/she is the first responder for child and family services on the Susanville Indian Rancheria.
5. Operates and administers family and domestic violence programs, and develops programs to address the needs of child abuse and neglect on the Susanville Indian Rancheria.
6. Develops strategies to enhance family services related to domestic and family violence; improve teamwork between law enforcement and social services; and increases coordination of services with other tribal, state, and Federal partners on domestic and family violence initiatives and activities in Indian country.
7. Serves as the liaison between the state, county, and tribe on all Indian Child Welfare cases. Supports tribal courts, state courts, and Indian families for the placement and adoption of Indian children in Indian homes. Serves as the contact point for other county, state, and Federal social service agencies. Identifies and provides (if available) reunification and prevention services to Indian families as originally intended under ICWA.
8. Acts as the tribal ICWA representative and advocates for Indian children and families in the local court system in accordance with ICWA guidelines.
9. Ensures the coordination of foster care, adoption, and adult custodial services, and evaluates and licenses homes for selection and placement.
10. Provides on-going support for case management services that includes, but is not limited to, home visits; monitors the delivery of services and quality of care; and evaluates program quality and control.
11. Ensures the administration of services for children in conformance with the Indian Child Welfare Act and the coordination of juvenile cases.
12. Develops and conducts workshops for at-risk families, children, and others in need of social services in conjunction with other local child/family agencies.
13. Researches and assists in departmental and grant development and acquisitions related to social services.
14. Coordinates with federal, state, and tribal agencies representing tribal interests in program development and client services.
15. Advocates awareness to Indian families of the following ICWA Rights:
a. The rights of children and their families to services which strengthen family life; and
b. The rights of parents to the care and custody of their children; and
c. The right of the family to know confidential information will be protected.
16. Ensures that reunification and permanent placement services are provided to eligible families.
17. Identifies and recruits Indian families willing to provide temporary shelter and long-term foster care. Assists local Indian families in obtaining licensure as emergency placement and foster family homes.
18. Identifies, provides, and makes recommendations concerning the selection of appropriate substitute homes to meet the physical and emotional needs of children who require foster care in accordance with ICWA guidelines.
19. Provides training to the ICWA Committee on the ICWA law and other pertinent information retaining to the Indian Child Welfare Act and assists the committee with policy development.
20. Enhances the quality of life of qualified individuals by addressing sub-standard housing and homelessness on or near the Susanville Indian Rancheria. Under BIA guidelines, the Human Services Manager is responsible for providing services to tribal members that meet the eligibility criteria in 25 CFR, Part 256.
21. Evaluates and redesigns the Social Services program delivery as authorized under the Snyder Act of 1924 to design Social Services programs that are more cost effective and fit the needs of the Susanville Indian Rancheria.
22. Assesses available community resources and other factors to plan, develop, and implement an appropriate service delivery plan.
23. Develops and maintains a Direct Referral System that will identify and establish community resources to meet the needs of the Native American individuals and families that are served so as to prevent a duplication of services and to promote effective use of resources.
24. Refers clients to appropriate community resources as identified during the in-take interview, utilizing the Direct Referral System. Advocates and assists clients in obtaining stated services.
25. Explains program rules, regulations, and procedures; assists clients in completing required forms and in gathering necessary documentation to receive services.
26. Coordinates the tribe’s Member Services (Burial Assistance, Adult Care Assistance, LIHEAP, Member Assistance Requests, Member Donation Requests, Higher Education Scholarship Requests, Job Placement Training, Sports and Youth Reimbursement Programs, etc.); tracks the expenditure of member services through excel spreadsheets.
27. Confers with other department professionals and supervisors regarding cases and assists in the scheduling of appointments for identified services.
28. Provides children and families with informational counseling services in conjunction with federal, state, tribal, and other child/family organizations.
29. Prepares complete and accurate case notes, writes correspondence, reports and other written materials, to include statistical reports and data.
30. Conducts a thorough assessment of the Human Services programs to identify gaps in program services and develops a measurable service plan to bridge the identified gaps in order to set the foundation of client-centered, goal-orientated service delivery.
31. Provides leadership, training, evaluations, and feedback to staff while maintaining accountability for budgets and achievement of program objectives.
32. Responds to occasional emergencies outside the scope of the regular work week.
33. Develops program policies and procedures that align with federal, state, and tribal regulations; reviews policies and procedures on an annual basis for effectiveness and makes recommendations if changes are needed.
34. Contributes to the team effort by participating in the Susanville Indian Rancheria’s facility-wide program improvements, goals and stands.
35. Other duties as assigned.


1. Graduation from an accredited college or university with a Masters Degree in Social Work with a minimum of one (1) year experience, OR a Bachelor’s Degree in Social Work with a minimum of three (3) years experience in social work or a related field that required the administration of a social services program, counseling, advocacy, and the supervision of social work staff.
2. One (1) year documented experience in the field of child welfare services.
3. Demonstrated knowledge of the Indian Child Welfare Act.
4. Demonstrated ability to administer a budget with accountability for cost control, grant management, and future program implementation.
5. Demonstrated knowledge of the Indian community or a community in which social services programs were successfully developed and administered for the benefit of children, families, and others in need.
6. Demonstrated ability to interpret, apply, and evaluate complex health and social services related legislation, rules, policies, and procedures.
7. Willingness to submit to and pass a background investigation in accordance with P.L. 101-630, Section 408(b).
8. Valid driver’s license with no more than 5 MWR points and insurable as determined by the Susanville Indian Rancheria insurance provider.
9. Demonstrated ability to prepare and present clear and concise correspondence, reports, and recommendations.
10. Must pass criminal background investigation and meet the minimum standards of character as established by P.L. 101-630.
11. Ability to relate well with Native Americans.
12. Ability to pass mandatory pre-employment drug test and willingness to submit to random drug testing.

The Susanville Indian Rancheria offers its Full-Time employees a highly competitive benefits package, including: annual cost-of-living increases (based on SSA COLA); eligibility for annual merit increases; twelve paid holidays; thirteen days paid sick leave; up to twenty-six days paid annual leave (depending on length of service); maternity leave; paternity leave; affordable group health, dental, and life insurance; 401(k) retirement plan.

Preference will be given to Native Americans (42 CFR 36.221).

Click here to download an application


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