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HomeJob AnnouncementsJob Announcement: Lassen Family Services: Program Support Clerk I

Job Announcement: Lassen Family Services: Program Support Clerk I

Lassen Family Services: Program Support Clerk I

Position: Full Time
Starting Pay: $20.00 – $22.23

Job Description: Under the general supervision of the Direct Services Program Supervisor, provides a variety of office, administrative, and general support for Lassen Family Services, Inc. Requires proficiency in typing, recordkeeping, communication, and a high degree of confidentiality. Work may involve handling sensitive issues and confidential information requiring discretion.  Duties may include answering phones, greeting the public, administrative, and/or office support.

Reports to:   Direct Services Program Supervisor, Executive Director

Job Classification:  Non-Exempt, Non-Supervisory

Essential Duties and Responsibilities May Include:

  • Performs a wide range of confidential administrative and secretarial duties. 
  • Provides general support for the Agency’s operations and program functions.
  • Supports various program/department needs for correspondence, reports, presentations, and data collections.
  • Greets and screens office visitors.
  • Answers telephones, directs calls, and takes messages.
  • Communicates with participants, employees, and other individuals to answer questions, and disseminate, or explain information.
  • Schedules appointments, coordinates meetings and trainings with individuals or groups.
  • Assists with receiving, sorting, and distributing mail, and prepares outgoing mail.
  • Reviews files, records, and other documents to obtain information to respond to requests.
  • Assists in maintaining offices files and records including typing memos and correspondence.
  • Assists in the development and completion of projects, attending to routine programmatic matters, and coordinating interdepartmental efforts to further communication.
  • Assists in the planning and implementation of events, i.e., trainings, meetings, workshops, seminars, and fundraising events.
  • Processes various administrative records and maintains office files.
  • Maintains the reception including keeping the area tidy, hanging fliers, and ensuring that an adequate number of brochures and informational pamphlets are available to the public.
  • Delivers messages and runs errands.
  • Inventories materials and supplies and provides information for ordering.
  • Attends conferences and workshops related to violence, networks with other service providers, and maintains positive relationships with community agencies.
  • Performs various duties in a training capacity as workloads, temporary absences, or emergencies dictate including providing crisis intervention and immediate support services for victims of abuse over the phone and in person.
  • May, at times, provide in-home support services to victims of violence/crime.
  • Attends and participates in staff meetings.
  • Performs other duties as assigned.

Skills and Abilities:

  • Ability to prepare and maintain accurate written records and reports.
  • Ability to perform detail-oriented work with frequent interruptions.
  • Strong organizational skills with an ability to prioritize and meet deadlines.
  • Ability to work within the confines of confidentiality and ensures that professional boundaries are maintained.
  • Ability to establish positive, effective, and cooperative working relationships and use good judgment, initiative, and resourcefulness when dealing with other employees and the public.
  • Ability to effectively communicate and understand and follow directions.
  • Ability to work effectively in a fast-paced environment, with changes in priorities and in emergencies.
  • Ability to work independently and productively with minimal supervision.
  • Ability to work as a team member.
  • Ability to communicate clearly and concisely, both orally and in writing.
  • Ability to identify problem areas within the scope of the position and find solutions.
  • Ability to provide peer counseling, crisis intervention, and support services for victims of violence.
  • Ability to demonstrate sensitivity to issues surrounding abuse.
  • Ability to communicate with persons from a variety of socio-economic, cultural, and ethnic backgrounds.
  • Ability to demonstrate commitment to the agency’s mission and values.

Knowledge of:

  • Administrative and clerical procedures.
  • Service principles and practices.
  • Service assessment methods and techniques.
  • Community organizations that provide social services and support.
  • Cultural competency and application.
  • Teamwork and application.
  • Office equipment including faxes, copiers, computers, printers, telephones, etc.
  • Windows based office technologies including Word, Excel, PowerPoint, and Adobe.

Training/Experience/Education:

Any combination of training and experience that would likely provide the required knowledge and abilities is qualifying.  A typical way to obtain the required knowledge and abilities would be a High School Diploma. One year of experience providing office support and public contact work is preferred.

Typical Physical Requirements: (These are typical requirements, but Lassen Family Services, Inc., will make reasonable accommodations for job candidates and incumbents with disabilities.) Sits for extended periods; frequently stands, walks, stoops, kneels, and crouches to pick-up and/or move objects; may occasionally lift and move objects weighing up to 25 lbs.

Typical Working Conditions: Work is generally performed in an office environment; incumbents may be required to drive to different locations and sites throughout the service areas including personal homes; frequent contact and communication with other staff, the public, shelter residents, and representatives of other agencies; work hours may be variable and outside the normal 8 am to 5 pm workday to meet the requirements of the position.

Special Requirements:

  • Possession of a valid California Driver’s License and insurance with acceptable DMV record.
  • Acceptable State, CACI, and FBI criminal background check.
  • Possession of, or ability to obtain, CPR certification.
  • Successful completion of Lassen Family Services Crisis Intervention Peer Counseling training.

Applications received until position filled.

Must submit:

  1. cover letter
  2. resume
  3. application

Incomplete applications will not be considered for this position.
To apply for the position, please follow the directions:

Download and complete the LFS Employment Application at lassenfamilyservices.org.
• Get Involved Tab
• Employment Opportunities

Submit your application and resume by email to [email protected] OR drop off at 1306 Riverside Drive, Susanville, California, 96130. Monday through Thursday 9am – 5pm or Friday 9am – 12pm.

Marshel Couso
Marshel Cousohttp://www.susanvillestuff.com
SusanvilleStuff Owner/Publisher
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